For Mom’s today, many of us are trying to make a go in the business world, from our own home. A desire to help out with the finances or maybe just a need for some extra spending money. There are several steps, that we need to be sure we are taking. For many of us we have some experience in customer service, but how does that look from a virtual window?
Communication and consistent updates are important for customer service in a virtual business world. Clients and employers cannot see immediate progress on tasks. Therefore, having a schedule for followups is important. Consistent updates provide confidence that clients need. Think of it this way. Would you go to a restaurant where you had never heard anything about their food or service? Are you likely to no only put your food but your money on the line for a business you haven’t heard something about?
Just a few of the tools that so helpful for great customer service are easy to use and great for your business.
A calendar with a color-coded system and notifications helps you not miss any important meetings, updates, or deadlines. A task management system that allows you to create tasks, sub-tasks, and invite clients so that you can keep all communication about work in one central location. Customer Success Software gives you the ability to understand your customers.Such as how they are functioning within your web application. What are they missing? And how you can then help them with any bottleneck issues.
In reality, you need to sit down and ask yourself “What do my clients or customers need?” With this simple question, you are looking through their eyes. Identifying what they need and how you can solve that problem or develop a resolution will provide direction for services. Once you have user needs you can easily start creating a plan. No plan was ever developed that succeeded without first locating the problem.
Problems are simply a way to create services and products. A company that is able to identify a customer need are then able to strategize a plan and implement that plan effectively and efficiently.
Look at what you are trying to do: virtual assistant, bookkeeper, customer service representative, life coach, health coach. Each of these niche’s or business industries have clients or customers that have a need. Great customer service comes from trying to solve a problem not from making your pockets larger. If the focus of your business is on customer service then the rest will follow and without a lot of effort. You aren’t going to lose the ‘why’ of your reason for this business.